Case study on how The Virtual Works Enterprise 2.0 technologies have helped Deloitte Southern Africa overcome the obstacles that typically frustrate employee engagement initiatives and win the battle for the hearts and minds of its people.

The professional services industry is extremely competitive and a firm’s success is highly dependent upon its human capital, its people. This is a reality that Deloitte Southern Africa, a leader in professional services, has always been keenly conscious of.

Usefulness and convenience of built industry networking service that offers members free networking and collaboration tools proves an instant hit with Southern African design professionals

Leading Web 2.0 community engagement systems and services provider, The Virtual Works, has launched the first networking and collaboration system for the built industry in Africa, ‘DesignMind’ at www.designmind.co.za.

Case Study on how The Virtual Works Enterprise 2.0 technologies have helped one forward-thinking South African organisation grow its internet channel by 110 percent in eight months and set new industry standards in customer service at the same time.

Like many service industries, the glass replacement industry is about speed and convenience. If your glass cracks or shatters, you want it replaced as swiftly and conveniently as possible.

Keenly aware of this, market-leading Southern African glass supplier, PG Glass is constantly looking for ways of making its services faster and more responsive. So when figures revealed that there are now over 3.8 million regular internet users in South Africa, the company promptly decided to investigate the potential of this underdeveloped channel further.